At sezafronline, we understand that sometimes a product may not meet your expectations, and we want to make your shopping experience as hassle-free as possible. This “Returns & Refunds” policy outlines our commitment to customer satisfaction.
1. Returns
1.1 Eligibility
We accept returns on most products within 30 from the date of purchase. To be eligible for a return, your item must be in the same condition that you received it, and it must be in the original packaging.
1.2 Initiate a Return
To initiate a return, please contact our customer service team. You will need to provide your order number and the reason for the return.
1.3 Refunds
Once your return is received and inspected, we will send you an email to notify you of the approval or rejection of your refund. If approved, your refund will be processed, and a credit will be applied to your original method of payment within 5-7 business days.
2. Refunds
2.1 Damaged or Defective Items
If you receive a damaged or defective item, please contact us immediately. We will arrange for a replacement or a full refund, depending on your preference.
2.2 Return Shipping Costs
You will be responsible for paying for your shipping costs for returning your item. Shipping costs are non-refundable.
2.3 Non-Returnable Items
Certain types of items cannot be returned, such as Specify Non-Returnable Items.
3. Contact Us
If you have questions about this “Returns & Refunds” policy or need assistance with a return, please don’t hesitate to contact us. Our dedicated customer service team is here to help and ensure your complete satisfaction.
At sezafronline, we are committed to providing you with a positive shopping experience. We value your trust and want to make sure you are delighted with your purchase.
Thank you for choosing sezafronline!